Hyundai Kelson PE customer care is very poor

Customer Service is very poor. Went to Hyundai Kelson Port Elizabeth on 3rd October 2023 with questions regarding my paintwork and rust warranty. I was first told that the person who does those assessments have gone on a course for 2 days. Then I said surely somebody else should know what to do? I had to tell the lady to go ask the manager what should be done because I was not willing to drive to Hyundai AGAIN, petrol is very expensive. After some time she returned and informed me that I needed to go get 3 quotes. I asked her for the bodyshop names and she gave it to me upon which I acted and went to get the paintwork and rust assessed. I was informed that they would email the quotes to John at Hyundai Kelson PE and that he would be intouch with me. I waited the 2 days since John was on a course, I was informed that he would return on the Thursday. I called Hyundai the 5th of October 2023, John was on a call and I asked the receptionist the relay the message and supp**** my number for John to call me back. John NEVER CALLED. Thursday I never received any call from John. Friday came and went, Monday, 9th October 2023 I called Hyundai AGAIN. The receptionist asked if John did not call me and I said I have been waiting since the previous Thursday for John to get into contact with me. She said she would get intouch with John. She even had my number at hand proving that she was well aware that I called the previous week. Today is the 11th of October 2023...John has NEVER reached out to me.

I want to know if this is how Hyundai SA treat their customers as a whole in the long run? I just need my shoddy paintwork and rust to be attended to as I am still within the warranty period. I have done what was required from me...also not very happy that I had to drive around to get the quotes myself.

Since I have not had any contact from John at Hyundai Kelson Port Elizabeth, what am I to do?

I feel that customer AFTERCARE is just as important as Hyundai selling cars to us the customers.

Please advise me on my way forward.