SJ
Shanna J

1 reviews | Active since Oct 2018

20 Oct 2023, 21:02

Hyundai i20... my money did not peel... why are all these models peeling?

I am the owner of an I20 2016 model. The white vehicles are all peeling because of a manufacturing defect. In 2020 I approached Hyundai with the problem as I was made aware that it is a problem with the manufacturing of the vehicle (at the time it was my boot and bonnet that was peeling). Hyundai first refused to assist me because at the time my vehicles warranty expired a month before.... I kicked up a major racquet and they eventually took responsibility but on their terms.... they only treated the affected panels and based it on the fact that my vehicle fell out of Warranty. I requested that they do the whole vehicle and they informed as it is highly likely that the other panels will peel as well and they refused...they informed me that should other panels peel, they will repair it. The spraying of the vehicle left me without a vehicle for 3 days.

Last year two more panels stared peeling and I again call Manager and he asked me to bring the vehicle in... i could not afford to be without a vehicle for 3 days again and didn't manage to take the vehicle in..... at current... all the panels of my vehicle (besides the ones they replayed in 2020) is peeling and now Hyundai is not wanting to repair their mess!!!! They actually have the audacity to inform me that they have a service provider that will respray my vehicle at a under warrant cost. I've already paid for my vehicle Hyundai!!! This was a problem you caused!!! I paid you for a vehicle without factory defaults... how can you expect me to pay you again!!!!!!!

Hyundai is well aware of the problem they released this vehicle with... the manager at Hyundai plummeted even advised me that if I trade in my vehicle, my offer will not be affected by the peeling... so you are stripping my consumer rights away from me should I not trade in my vehicle with Hyundai.

I will never, ever by another Hyundai. This is the second one that I own.... a loyal client ..... and you have not interest in ensuring that your clients are fairly treated!!!

This is jot right. I want you to fix your mess!!!

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