Hyundai has no recognition for SA Consumer act

Very bad experience and service. I have seen an online vehicle advert at auto trader. Co.za. I have called hyundai Durban South and they confirmed availability of the car. We initiated the finance application and was approved. We began preparations for the delivery of the vehicle and they confirmed it would be ready by Saturday 24 03 2018. Bear in mind I had to fly from Cape Town to Durban. I asked them to confirm whether they were ready and indeed they confirmed they were ready and that I could continue book the flight. When I got to Durban thesalesman fetched me from the airport and when I got to the vehicle, noticed there was paint work that was undertaken and when I asked if the vehicle had been in an accident they blatantly ****. In addition there was existing scratches in the vehicle. When I requested for an assessment report (125 point to point check ) , the service records of the vehicle were not upto date.

We then agreed to not go ahead with the deal and had requested them to reimburse my travelling costs, but they blatantly refused.

I have offered them an opportunity to resolve the matter with them today but they don't seem willing. I'm compelled to lodge a formal complaint