HYUNDAI GRAND i10 WARRANTY

WORST EXPERIENCE EVER SERVICE DEPARTMENT HYUNDAI SPRINGFIELD PARK. BOUGHT A HYUNDAI GRAND i10 NPS 98990 BRAND NEW IN JANUARY 2019 FROM PINETOWN HYUNDAI. OVER THE LAST 4 YEARS THE CAR HAS COMPLETED 41OOOKM AND HAD 3 SERVICES AND WAS DUE IN JANUARY 2023 FOR THE 4TH SERVICE. WE BOOKED FOR THE SERVICE FOR THE 9 JANUARY 2023. OVER THE LAST MONTH WE STARTED EXPERIENCING EXCESSIVE OIL USUAGE. SO WE TOOK THE IN FOR THE SERVICE AND FOR THE PROBLEM. ON ARRIVAL WE WAS ADVISED THAT THEY DONT SEE ANY PROBLEM WITH THE CAR BUT THEY TOPPED UP THE OIL AND SEAL THE CAP AND THE DIPSTICK AND ASKED US TO RETURN AFTER 1000KMS. AT THIS POINT WE ASSUMED THE SERVICE WILL BE DONE WHEN THE INVESTIGATION OF THE EXCESSIVE OIL USAGE IS DONE. THEN WE COMPLETED THE 1000KM AND WENT BACK TO THE SERVICE CENTRE AT HYUNDAI SPRINGFIELD PARK ON THE 20 /02/2023 AND MET WITH CARMEL PILLAY AND MICHAEL BRANDERS. IT WAS DETERMINED THAT THE OIL WAS ALMOST DEPLETED IN CAR AFTER 1000KMS AND AN INVESTIGATION WAS NEEDED. AT THIS POINT WE WAS ALREADY TOLD BY CARMEL PILLAY, WITHOUT SUBMITTING THE CLAIM, THAT OUR WARRANTY WAS NOT VALID BECAUSE FOR 1 SERVICE WE USED A RMI APPROVED SERVICE CENTRE. THEN MICHAEL BRANDERS STEP IN AND SAID NO WE MUST SUBMIT THE INVOICE FOR THE RMI SERVICE CENTRE TO VALIDATE. IT WAS THEN SUBMITTED. I WAS THEN TOLD THE WARRANTY IS NOT VALID BECAUSE I DID NOT SERVICE THE VEHICLE IN JANARY. WHY IS IT WHEN EVER THERE IS A CLAIM EVERY POSSIBLE TECHICAL DETAILS I USED MAKE SURE A CUSTOMER GET THE RAW END OF THE DEAL. ON THE INTERNET THERE ARE VARIOUS ARTICLES REGARDING THIS MODEL AND EXCESSIVE OIL USAGE. IT LOOKS TO BE A COMMON PROBLEM. HYUNDAI SOUTH AFRICA SHOULD BE RESPONSIBLE FOR THIS MATTER.