Hyundai fails Veloster Turbo customer

Totally appalled by service from Hyundai Hatfield. I often use them for my service intervals however this time I had a problem with my radio unit for the 2016 Veloster Turbo. The unit is not responsive, it just gives me the welcome sound and thats it. Some say it may need a software update.

I took my Veloster to Hyundai Hatfield to have a look, they simply told me that the radio had 60 000km warranty so at 78 000km I had passed that so they can’t help me.

They didn’t even bother to look at whats the issue with the radio unit or to recommend where I can get help. They just told me to replace the entire thing at R82 000! They never bothered to look at the issue or whether if it just needs a software update. Now I feel abandoned with no help from Hyundai, my radio unit not working. All they want is to rip me off by replacing the entire radio unit instead of software updating it. This is disappointing and I am done with Hyundai. I used to be love the brand, had an i30 before the Veloster. So disappointed, feel stuck with this radio issue.