Hyundai Edwin Swales official disgrace

<p>After many attempts and wasted petrol up and down to Hyundai Edwin Swales with no way forward I have finally laid a complaint with Ombudsman. </p> <p>Hyundai was suppose to fix my windscreen after a factory fault was recognised by the dealer principle himself after inspection. Now the crack is 10 times worse and they couldn't even remember who fixed the first crack yet I left the car to them in their workshop. When we visited them to still try and settle the problem amicably they say they not doing it cause now we went to ombudsman so we must wait for result ...instead of being above the madness and trying to correct the situation the level of rudeness got even worse ,like they will be doing me a favour for their poor fitting. Mind you I bought the car Brand spanking new. !!!! Disgusting is not the word at this point. Level of service and customer care is very very bad! </p>