Hyundai Edenvale Pathetic Service!

<p>Shocking service! Took my car in on the Monday afternoon, 28/11/2016, and was told, by Franky Norman, it would be booked in and serviced on Tuesday morning, 30/11/2016. By 12PM on Tuesday and I had heard nothing from them and so I phoned in only to find out that the car had yet to be booked in. The car was only 'ready' at 17:30 that afternoon - 27 hours after I'd taken it in.</p> <p>When I arrived to collect it I noticed that they had stuck an advertising sticker on my back windscreen without my permission and they hadn't checked 1 of the 2 things that I had asked them to check - my steering wheel which was peeling. I had to then wait another 30mins while they removed the sticker and oil marks on my car!</p> <p>Then Brenda, the lady in charge of warranties, came and photographed my steering wheel and promised me they would phone me the next day to let me know if they would replace the steering wheel. I told her that I'd asked the previous time I'd had my car serviced for them to check the steering wheel, as the peeling had started then already, and no one had ever contacted me again about it. She became rude and told me that she was in charge now and that they'd phone the next day. EIGHT DAYS LATER they still hadn't phoned me and so I called and asked what was happening, 08/12/2016. I was told that I needed to bring my car in AGAIN so that they could 'inspect' my steering wheel even though Brenda had checked it and taken photographs of it the week before. When I asked how long it would take them to 'inspect' my steering wheel they told me it was impossible to know and I just had to book it in for the day AGAIN.</p> <p>Now it's currently booked in with them as of 7:30AM this morning and I am yet to have heard anything from them 6 hours later! I have phoned them 3 times and each time have been put through to the service department only for them to ask me to hold while they connect me to the correct person and then they hang up on me. THREE TIMES!</p> <p>The first time, last week, when I had had the unpleasant experience of their pathetic service I had asked to speak to a/the manager, I was told he would come and speak to me, yet after 15mins of waiting he just didn't show. I needed to head back to work and so I asked that he phone me and left my details. I am yet to be contacted by the manager. ALSO every time I've serviced my car there I receive an sms or email a day or two later asking me to rate their service, this time I have received no such sms or email and yet in their offices they have a board rating them as 10 out of 10 for every area of service - yet their service is PATHETIC.</p> <p> </p> <p>NEVER AGAIN WILL I MAKE THE MISTAKE OF TAKING MY CAR TO HYUNDAI EDENVALE!</p>