Hyundai East rand Poor Customer Service

In December 2017 I went through Hyundai East Rand on 1 Pond Street Boksburg to make a purchase. I bought a pre-owned Opel Astra OPC.

The Sales rep assisting me was Enos. Unfortunately the service was not the best to begin with. On the day of the pick up of my car I was made to wait several hours by the reps before I could get a release of my car. But eventually I got the car and I got over that experience.

The sales rep indicated that they had just sent the car to an Opel agent in Boksburg to service it and to do a diagnostic on it and the results were satisfactory before handing it to me.

A week later I got a warning message in the car indicating that the suspension needs servicing. My first action was to call the sales rep and request that he forward me the report they got from Opel. I got an excuse as to why he cannot forward me this report.

So I went on driving the car. At the beginning of Feb 2018 the clutch on the car stopped working entirely. I then called these guys again. They asked that I tow the car and bring it in. Two weeks went by with no response from these guys and I could see from my tracker on my phone that the car had not moved and it was just sitting at the dealership.

I went through to them to enquire about the car to which they responded that they are going to have it assessed at Opel. A few days later I get an email from the Dealer Principle who then says they will move the car to Opel but all costs of assessments and repairs will be on me and they can’t take any responsibility.

I informed them of all the issues I had had with the car and requested that they send me this quality report which shows the tests performed on the car. From then on they went dark and wouldn’t respond to my emails and calls to this day.

I then had to organize to have my car picked up as it was clear these guys were unwilling to get involved with this matter.

This has been extremely disappointing because I bought my car through a dealership that I thought was reputable (clearly not) for quality assurance and then I encounter people who sell vehicles that are not in the best of conditions, refusing to be transparent about the checks they carry out on their pre-owned cars and above all that who offer the worst service to a customer with total disregard.

I feel they act untouchable.

I would not recommend going through Hyundai Eastrand to purchase any pre-owned cars due to their disregard for customer concerns and refusal to take accountability