Hyundai East London-Appalling experience

I called their service department to book my car in for service last week. After taking down my details and being asked to spell out my car registration and repeat my contact details, I was then told they can’t book my car in because I don’t know the VIN number. I have had this car from 2011, not once, in all service centers (Springs, Midrand, Standerton, Ladysmith) was I ever requested for a VIN number. But I didn’t have any other choice. I went to the car park, took a picture of the car disc, called again and went through the process all over again and was booked in for Wednesday (19.06.2019) and I thought the worst is over.

I took the car in for service, again made to recite my contact details, which I did, without any issues, double or quadruple checking never hurt anyone, I guess. The shuttle service took to me to work, and was promised I will get a call once. The day went, busy day and time went by. I got worried that the day is almost over and they will be closing in 30 minutes but I never received any call, especially because there were some things I needed to be quoted on, etc.

I called and the call was being cut, deliberately so, clearly no plan to be disturbed since they want to knock off. I called several times, and the call was being cut. At one point, it was answered and two male voices continued with their conversation on the side. And when I called again, it was then disconnected, so the phone was clearly put on the side so as to not disturb them. I called the listed cell number for after hours, it was going straight to voicemail.

A colleague drove me there, arrived 5 minutes after closing time (on the way, I was still calling both numbers and no success). When we arrived, the reception area is closed, the office next to it was still open, with two males (assuming they are the ones I heard on the phone), the office smelling of alcohol, empty cot bottle of Castle on the table, which was clearly the reason for not answering calls, enjoying a cold one in the office.

And then my car was not even touched, they didn’t service it, it’s still parked exactly where I left it. And the excuse is they have been calling me because Liquid Capital told them my policy is still being loaded, the same policy I have been using every year to service my car. And was asked reconfirm the number again, then I’m told they have one digit incorrect which is why they couldn’t get hold of me. And that’s it. They didn’t even try calling the office, they actually didn’t do anything and couldn’t be bothered, because there is no place else in this town you will take your car for service. I don’t even think they tried even calling, after repeating my number so many times, they still got it wrong? They got my number wrong, but they also don’t answer their phones.

I don’t think the term ‘service’ of any kind actually exists in this place. This is the worse place ever. They do not care about anything, what was important was enjoying the beer.