Hyundai Durban South poor customer service.

I would like to launch a complaint against Hyundai Durban South.

I brought a used car from them on 12 march 2019. After 2 days that I had purchased the car it started to decrease in speed and gave an engine fault alert.

I informed the dealership about this and they had someone take the car for a day and they gave it back to me.

I experienced a lot of episodes with the car even after it had been taken for this check up, to which I always informed the dealership. It got to a point where I told them I did not want this car anymore as I was not happy with it's performance, the salesperson told me I should wait for the used car manager to come back from leave and this was in the beginning of May and later told me I do not qualify for a trade in.

I followed up to see if the manager was back in June as I had my car parked for over two months and needed to be mobile as I now had a baby. They only took the car on August 8 and they have had the car in their possession until today.

Whenever I follow up they make up excuses. The last feedback I got was that they are waiting for a car part from France which they were supposed to receive on the 1st of October. When I followed up on the 2nd of October, they rep**** after 2days to say they had another delay and will only receive this part on the end of October.

I am very angry, considering I was only able to actually use this car for only a total of 2months. The rest of the time it was parked because if its inefficiency and now they are keeping it by them. It's even more upsetting that I have to pay for this car whereas I hardly ever had the chance to drive and enjoy the car.

I have asked them to atleast offer me a car that I can use so long. They told me they are only able to do that for Hyundai cars, mines is a Citroen and the fact that I brought it from them does not count. I have a small baby I need to be able to move around. I now have to take taxis to work yet I have a car that I pay for every month end and their responses show me that they are not even concerned.

It has been very hard for me without my car. And despite the hundred of times that I have told them how desperately I need my car, they have taken their time and refused to give me a courtesy car.

My correspondence has been with Luke & Nitasha who take turns at making me feel like a stupid human being ever since.