Hyundai dragging their feet to fix Tucson under drivetrain

The Hyundai Tucson was received by Hyundai Boksburg due to gear malfunctioning (only even numbers) on the on 1st February 2025.

Immediately, on the 4th Feb they told me they have found the fault on the gearbox & it will be replaced. I just need to pay & give a go ahead. Once I told them that the car is still under DriveTrain warranty which they were not even aware of(competence issues), the delays then started till today. It is now 3 weeks the car is still with them & I wasn’t even give a courtesy car. As a family, we are now using Bolt/Uber for 3 weeks which is draining our pockets.

The excuses are that they will remove the gearbox & then send it to a 3rd party to do diagnostics. Then next, they want to strip the gearbox & send photos to warranty department. It’s taking time as it’s 3 weeks now & there is sluggishness in replacing the gearbox which they found a fault in just 2 days. Also with other technicians no longer working there plus new technicians in, to me it looks it’s lack of skill & experience. Before Feb 2025, trouble shooting & repairs were so swiftly at Hyundai Boksburg.

I am very very disappointed & shocked by big company like Hyundai lack of urgency on this matter. The replacement was supposed to be 1 week now it’s going for 3rd week with no end in sight. As a family, we now need a working Tucson as soon as possible as it’s long overdue now. We have been quiet for far too long.