Hyundai Diepriver and Western Cape regional office.

I have never come across such shocking service. It has taken almost a year to not fix my reverse camera. Hyundai Diepriver and the western cape head office are both absolutely useless. They can change oil, spark plugs and filters and nothing beyond that. My car has been there 4 or 5 times so far, was meant to go in on 3 other occasions but Diep River just did not collect and did not advise that they were not collecting. its a 30 to 45 minute drive to get there and with 4 visits that means making the trip 16 times. That cost to me is massive. Let alone the time to engage with the staff who are totally ineffective. The dealer principal called me to tell me that the system was working when I left and it must be my fault that it doesn't work again. The western cape office is equally useless. i have complained about this repeatedly and each time they mark that the issue is resolved. its a lie. its not resolved. This is not the first car where I have had issues. They simply do not care about customer service and frankly, have a shocking attitude to customer care and after sales and care less about fixing their errors. I was asked to give the vehicle VIN so that they can then claim from the warranty. I refused and then I was asked again so that the dealership could "book the vehicle in". i refused and then, they simply cancel and refuse to address this any further on the pretext that the issue is resolved. Don't bother with Hyundai Diep River and when they don't do the job properly, don't expect the western cape office to back the customer and resolve the issue. The cars are great but the service is far from it, being underwhelmed is an overstatement. They will let you down.