Hyundai. Delayed disgusting service

I have been asking Salesman Tyron Pillay of Hyundai Sherwood to deliver a Service Book and Bootstraps for weeks upon end. I received calls from Hyundai Head Office promising that the agent will deliver last week friday 23rd Nov. Now tell me why if I was promised these items why do I have to keep emailing a Sales Agent who doesn't seem bothered about the consequences of his actions and a manager from Sherwood who not once took action and called me to reassure me he will deliver. Did anyone ever buy a vehicle but had something missing in it and had to wait an entire blady year for bootstraps. It seems like maybe in 2019 we will receive assistance from Hyundai. Maybe everyone is festive and made their sales for the year whilst it's people like us who actually keep them in business. Seriously rethinking ever dealing with Hyundai because of a delay customer service system. Not a happy Chappy!!