HYUNDAI CRESTA/NORTHCLIFF, THE ABSOLUTE WORST!

I've had an issue with Hyundai Cresta/Northcliff since 9 December last year, when I bought a Hyundai VENUE.

Khuli sold me the vehicle. There have been a host of issues since, some of which I escalated to Thabo and he resolved. My main issue, however, is the infotainment system I was sold in December 2020, then told to return a few weeks later to get installed in my vehicle.

When I arrived on Tuesday the 05th of Jan 2021, Khuli told me to come back again that Saturday (09 Jan) at 07:00 to have it installed.

Already tired of the run around at that point (compounded with the other issues I'm not even mentioning right now), I called on Friday 08 Jan, to make sure my appointment for the next day was still standing, because he'd said nothing to confirm further, and true to form; he was giving me the run around yet again. He told me ONLY WHEN I CALLED HIM yet again, that the part was not available.

I was tired of dealing with him and his sheer disregard for my time, energy and patience at that point, and escalated to Thabo. Thabo sorted out the other things, but as far as getting a straight answer about this radio system I was sold, I keep coming up short.

I refuse to deal with either one of them anymore. I especially refuse to deal with that branch as well. I have nothing nice to say about it after having been treated like this for 4 months.

I have tried to move myself to another branch, but unfortunately, this car part was purchased at that branch and I need it sorted out.

I have logged a formal complaint at Head Office as well.

I drove other Hyundais for 9 years before I set foot in Hyundai Cresta. I expected to get the same level of professionalism I had experienced at the various other branches I had been to, but I am appalled, I am offended and quite frankly livid!

I have screenshots of these people also lying to me and promising to either sort out my issue or get back to me and they never do.