1 reviews | Active since May 2016
Hyundai Constantia
<p> </p> <p>On the 11/04/2016 i went to go test drive the car and there was a noise coming from the gearbox and the rear of the car, I asked the sales guy Reinhardt do you hear the noise and he said yes and also said they will fix problem, the tyres was worn, only noticed it on the 27th, if they pulled me over they would have fined me because of the worn tyres, but Reinhardt said they will look at the faults and repair them, on the 12/04/2016 I sent through all my details to buy the car, I think it took 3days for finance I accepted the deal, after a day they notified me that ABSA was willing to finance me, on the day I accepted the deal think it was the 15/04/2016. They then took the car and I only went to go sign the contract on the 26th of April because they were busy fixing the car.</p> <p> </p> <p>I already arranged insurance on 18/04/2016 and was paying it from the 19/04/2016 up until the 26th. They said ill have the car by the 19th or the 20th.</p> <p>I then got the car after the long wait and when I drove with the car it still had the noise in the gearbox and the rear of the car was still making a bad screeching noise on the 28th of April2016 I took the car back and Reinhardt said they can only help me on the Tuesday 2nd May I left it and waited till the Tuesday 2nd May 2016, I then took the car back and Reinhardt said it will take a day max, in the mean time I asked Reinhardt to send me the reports of the roadworthy test and the repairs done the first time the car went in as they said they replaced a lot of spares but the car still had the faults I knew of. It took another three days to fix the car i had to phone Reinhardt to get updates on how far they are, when I went to go fetch the car Reinhardt told me that there is new shocks fitted at the rear of the car and that they fitted new tyres and the gearbox was stripped from another ix35 and fitted into my car, the following day I went to go and fit my tracking device and went straight home after a while I wanted to go to the shop and got in the car and as I reversed I saw two marks on the ground on closer inspection a saw that it was oil I then got under the car and saw that the other gearbox was leaking oil from the seal at the inner CV joint and also noticed that the noise at the back of the car was still there and checked the shocks and it was definitely not new shock but according to Reinhardt it was also from the other ix35 but the shocks is 100%. All the whats app messages between me and Reinhardt was saved except where we spoke on the phone, I then again asked them to send me the reports and still they had excuses as to why they can’t send me the reports, I then on Sa****ay the 7th of May took the car back as I did not take the chance to drive with it that Friday I drove with my other car, I then told Reinhardt I want to cancel the deal, and he immediately said I must speak to his DP, I then told him (Tienie Potgieter) how I feel and that I want to cancel the deal and he said I can’t cancel the deal and that there are no 30 day return policy and that as long as they agree to fix the car I have to give them the opportunity to fix the car but they already had it more than I did for repairs than I had it to drive with it, I already gave them 2 chances to fix the car and it actually came back worse the second time than the first time. And they always have excuses as to why the car can’t be delivered the day they said or with the reports have an excuse as to why they can’t send it to me, up until today the 9th of May I haven’t received any reports of what was done on my car or the roadworthy test.</p> <p> </p> <p>This morni ng the 20th may i spoke to a lady at head office and had no help as she says i do not have any proof that they said they will fix the problem</p>
