Hyundai Bryanston's Terrible After service

Good day

I bought a pre-owned car(Polo Vivo 1 6 Comfortline) at Hyundai Braynston 3 months ago. I have requested a service logbook and how to go about booking my car for service. The kilometers are now 16000kms and the car is due for its first service. I am frustrated

I requested the log book on the 14 November and the response I got was log books are now digital but a copy will be requested and sent to me 6 January and the response he will call VW to find out what I need to do

10 January and the response was I thought VW called you.

11 January I sent a whatsapp message to the sales man, and I am still waiting for a response.