HYUNDAI BEDFORDVIEW

Good Day,

As discussed telephonically,

I had purchased the above mentioned vehicle from Hyundai Bedfordview just under 3 years ago cash from Freedom(sales person) and as you can see on the attached correspondence the spare key was not given to me on the handover of the vehicle.

Last year March when I had a problem with the ignition I than noticed that the spare key was not the key for my vehicle I then called Hyundai Bedfordview and was told Freedom no longer worked there, I spoke to the manager there at the time who was Conrad, he asked me to send an email which I had done as per the attached.

Time passed with no response.

I called Hyundai Befordview and Liquid capital about 3 weeks ago to ask the remaining period of my service/maintenance plan and was advised that it expires end of this month and was asked if I wanted to book the vehicle in which I had done I also spoke to the manager Len about the spare key he advised me when I bring the vehicle in for the service he will sort it out for me.

My vehicle was taken to Hyundai last week Wednesday 20/03/2019, I was then told I no longer have a service plan only a maintenance plan which was not mentioned when I called.

I left the vehicle at Hyundai to be checked as I mentioned the shocks weren’t right. The shocks was apparently approved by liquid capital on Friday.

I called Hyundai on Monday to ask if the vehicle was ready for collection I was then advise that Hyundai Bedfordview forgot to order the shocks.

Today Wednesday 27/02/2019 the vehicle is ready for collection, however no spare key I spoke to Len the manager he said to me there’s nothing he can do about it, I than spoke to the DP of the branch he was not helpful at all.

I am disgusted with Hyundai as I am a cash buyer and this is the service I got.

Please confirm receipt of email.

Thank you,

Mohamed Khan

---------- Forwarded message ---------- From: Mohamed Abdullah Khan ********** To: Reception ********** Cc: Bcc: Date: Wed, 27 Mar 2019 13:09:53 +0200 Subject: Fwd: Hyundai Bedfordview

---------- Forwarded message --------- From: Mohamed Abdullah Khan ********** Date: Thu, 14 Apr 2016, 14:51 Subject: Re: Hyundai Bedfordview To: Conrad Buytendorp **********

HI Conrad

I have received the license papers but not my spare key and the emergency kit that was promised to me due to the vehicle been in a dirty state when I collected it.

I look forward to your advises.

Regards Mohamed khan

On Apr 14, 2016 14:48, "Conrad Buytendorp" ********** wrote:

Good day sir

Please send me an email with everything that is still missing

Regards

Conrad Buytendorp

Used Car Manager

Hyundai Bedfordview

27 Van Buuren Road

Bedfordview

T: **********

C: **********

Email: **********

Description: Description: Description: Description: Description: Description: Description: Description: Description: Experience-left_320x_7

---------- Forwarded message ---------- From: Mohamed Abdullah Khan ********** To: Reception ********** Cc: Bcc: Date: Wed, 27 Mar 2019 13:10:22 +0200 Subject: Fwd: Hyundai Bedfordview

---------- Forwarded message --------- From: Conrad Buytendorp ********** Date: Fri, 15 Apr 2016, 13:15 Subject: RE: Hyundai Bedfordview To: Mohamed Abdullah Khan ********** Cc: **********

Good day sir

I do apologise for your spare key not being delivered (I was told by Freedom that it was taken)

He has located the spare key and I will ask them to deliver it early next week

Regards

Conrad Buytendorp

Used Car Manager

Hyundai Bedfordview

27 Van Buuren Road

Bedfordview

T: **********

C: **********

Email: **********

Description: Description: Description: Description: Description: Description: Description: Description: Description: Experience-left_320x_7

From: Mohamed Abdullah Khan ********** Sent: Thursday, April 14, 2016 2:52 PM To: Conrad Buytendorp Subject: Re: Hyundai Bedfordview

HI Conrad

I have received the license papers but not my spare key and the emergency kit that was promised to me due to the vehicle been in a dirty state when I collected it.

I look forward to your advises.

Regards Mohamed khan

On Apr 14, 2016 14:48, "Conrad Buytendorp" ********** wrote:

Good day sir

Please send me an email with everything that is still missing

Regards

Conrad Buytendorp

Used Car Manager

Hyundai Bedfordview

27 Van Buuren Road

Bedfordview

T: **********

C: **********

Email: **********

Description: Description: Description: Description: Description: Description: Description: Description: Description: Experience-left_320x_7

---------- Forwarded message ---------- From: Mohamed Abdullah Khan ********** To: Reception ********** Cc: Bcc: Date: Wed, 27 Mar 2019 13:06:22 +0200 Subject: Fwd: Hyundai I20 DG88DVGP

---------- Forwarded message --------- From: ********** Date: Fri, 09 Mar 2018, 10:41 Subject: Hyundai I20 DG88DVGP To: ********** Cc: **********

Hi Conrad

Trust that you are well.

I purchased a car just under 2 years ago with the sales person named Freedom, we needed to use the spare key and noticed that the spare key was not for the vehicle purchased,

Kindly advise as to when I can get my spare key as telephonically discussed.

Hyundai Glen already cut a blade but the transmitter cannot be coded, I have paid an amount of R900.00 for the blade and I would like to be reimbursed.

We await your response.

Than