HYUNDAI - BAD STAFF ATTITUDE AND SERVICE

<p>I took my car for a service at Hyundai Milnerton today. At 16h00 I received an sms saying that my car is ready for collection. Still being at work I could not just leave everything to go pick it up. I was also under the impression that their workshop closes at 17h30. Something made me call them just before 5 when I was told that they are busy closing. Immediately I was totally upset. Nobody bothered to call and ask if my car was staying over. The lady assigned to me was not phased other than telling me they were all on their way home. She offered to email the invoice to me, I had to make the payment and send her proof. She would then leave my car key with the security guard who works there. I made the transfer in a rush, panicking how to get my car. I called back to make sure she received my payment confirmation just to find she left without even waiting. I told the guy who took the call how unhappy I was. He asked if I dropped my car off myself, in which case I should have checked what their operating hours are. I am guilty for not asking but should they not also volunteer this information to clients?</p> <p>A few years ago I had a similar experience at Hyundai Brackenfell. They just did not care and had no sympathy. I guess one less client does not matter, they have others making up for it.</p> <p> </p> <p>None of the hyundai service dealers offers collecting you to pick up your car. I am told they only have one driver, while my colleagues boast that even vw and Toyota <span style="font-family: 'Avenir W01';">offer pick up service.</span></p> <p><font face="Avenir W01">Not ever had to make use of public transport, I had to struggle to get an uber and finally got to my car after 7 and home another hour later. It was dark and I was a woman on my own not knowing this guard.</font></p> <p><font face="Avenir W01">I am upset to the point where I want to sell my car and never buy a Hyundai ever.again.</font></p> <p><font face="Avenir W01">I am not even holding my breath to get a response to my post. Managers and staff have the same attitude. ...like they're doing us a favour.</font></p> <p> </p> <p> </p>