Hyundai - Bad service + No feedback

<p>I took my Hyundai Sonata to Hyundai Bedfordview for a noise in my engine after which they contacted me to say the VBELT is slipping as it is streched and needs to be replaced which is the noise i was hearing. I asked why does the VBELT need to be changed if it was changed 19000km back during service and as per Hyundai the VBELT only gets changed every 90 000km or 3 years if not damaged any how. The service manager said as it is a wear and tear item i am liable for the cost which i eventually paid to have my vehicle fixed. I raised the concern why does Hyundai insist the customer uses genuine parts if they do not accept default. I conatced Hyundai Headoffice and explain to them the sitaution and they said they will get back to me within 24hours which has been 2 weeks since and no feedback.</p> <p>When i collected my vehicle it still had the same noise which i showed the service manager and he said it is the tensioner and needds to be replaced so i asked why then did they change the VBELT and said the issue has been sorted and he said they thought it was the VBELT and there assumption was incoreect after i asked them before they change the VBELT they must check the tensioner which they said was fine when they contacted me. So now i still have the same issue with no feedback and it has cost me over R1000 for nothing</p> <p> </p> <p>Very poor!</p>