LL
Larissa L

1 reviews | Active since Feb 2017

20 Aug 2025, 19:52

Horrible service, Unprofessional and ****s

Horrible service!!! I will never buy or recommend someone to buy a Hyundai!!! I bought an hyundai i20 about more than 3 years ago from a Hyundai dealership got the car and the car had a gearbox and clutch problem after 6 months of fighting it got replaced a year later again a noise started took it in for it to be looked at and to my surprise again it was an issue with the clutch. Booked the vehicle in and all just to find out the first Hyundai branch where i bought my vehicle send my car away and no original parts was even used to repair it. I spend additional amount to get the clutch replaced not even a year later again a noise appeared and i took the vehicle back they say they replaced the release bearing my car was with them for a week not even 2 days later the same noise appear after 4 months of back and forth i took my vehicle back as the service advisor advise that the next step is to have the gearbox removed and then inspected i left my vehicle there for a week with no loan car i ended up taking additional financial expenses on to have my vehicle sorted out got my vehicle back they stated the gearbox fork needed to be lubricated not even 2 days later the same noise appeared i ended up going to customer care wher Elizabeth Maloka was appointed to my case i requested the inspection reports from her and untill now she has not send me the reports nor did she even acknowledge my email but instead she sents me emails stating i will be liable for the costs if aomething happend but i have told her in my email before that that i will not take responsability for Hyundai's neglegents... i ended up going to the dealership just to find out that they have never even taken out the gearbox not did they inspect it. I requested a loan car as this will be the third time that i will need to take my vehicle in, instead i get told that i need to bring my vehicle in on my own cost!!! This is not being reasonable as a company and why should i need to give out more money to get to and from work if the company failed to do what they suppose to do not just the first time but the second time too!!! I have all call recordings, voice recordings and emails and videos of the noise and still i am being treated as the issue!!! The dishonesty of this company is hearbreaking!!! Lying and thinking that she can get away with it without checking the facts of the case and report it honnestly!!! Elizabeth Maloka needs to realise that she represent the company and to behave like she does in this situation by not taking my calls not answering my emails nothing but when a ***orker sents and email she response immidiately just gives a company a bad view and that just shows you that Hyundai cant be trusted!!! Worse part of it all i consulted two Hyundai experts and both stated to me that this model i20 came out with an manufacturing defect that once you have a clutch issue you will have it permenantly and again no one at Hyundai when i bought the vehicle when i sent it in for repairs cared to mention this defect at all!!! Just shows you another ly. HYUNDAI CANT BE TRUSTED SO IF YOU HAVE A HYUNDAI MAKE SURE THAT YOU DOUBLE CHECK EVERYTHING BACAUSE THEY WILL DRAIN YOU FINANCIALLY WITH EVER LAST BIT YOU HAVE!!!

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