********** service and no communication unless client initiates it

Hyundai Plumstead

0:25

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View all Hyundai Plumstead 4,2 (802) Car dealer in Cape TownClosed OVERVIEW REVIEWS PHOTOS ABOUT Google review summary 5 4 3 2 1 4,2 (802) Reviews Allprofessional 29 efficient 22 call 12 drive 11 +6 Sort by Most relevant Newest Highest Lowest Kristin Jansen 1 review 23 hours ago NEW If you love Hyundai and want to purchase, do yourself a favour and do not use the Plumstead branch. We bought a Hyundai venue from their dealership in November. The sales consultant was so attentative, on the ball and called me several …More Jason Sole Local Guide·23 reviews·8 photos 5 months ago This is honestly the best car dealership in the country. Our sales reps Emily Topping was so on point that you feel professionally taken care of. Thanks Hyundai Plumstead, you guys are the best.

2 rowdah rowdah 3 reviews·1 photo a month ago Professional staff, always prompt in delivering expectations, courteous and client centeredness approach . Recieved a great deal on my purchase with excellent customer service. …More

1 G Erasmus Local Guide·123 reviews·244 photos 3 months ago Great service with professional & helpful staff.

1 Kristin Jansen 1 review 23 hours ago NEW If you love Hyundai and want to purchase, do yourself a favour and do not use the Plumstead branch. We bought a Hyundai venue from their dealership in November. The sales consultant was so attentative, on the ball and called me several times leading up to the sale, but once the sale was done, I received not an answer to my emails not from Leon, (I emailed him in December), not from any one, not even a manager. I was promised my license plates would be delivered to me.

On the 26 January, I was still waiting and we purchased our car in mid-November. Several emails later initiated by me not Hyundai Plumstead, enquiring about where my license plates were, I received an answer in late January. My temporary license had already EXPIRED ON 20 DECEMBER 2022.

Not only that, on Monday 23 January, my car had to be collected from me at work, and the roadworthy needed to be redone. Some one cleary did nto do their job An inconvenience to me at work. I was promised also petrol for the inconvenience, taking my car back to be declared roadworthy, but this was yet another promise that was not kept. Management did not even have the courtesy to follow up after my license plates were eventually fitted after 5pm on 26 January for a car we purchased in mid November.

I must however thank Yusuf who eventually sorted my license plates out. The problem was just handed to him. His colleagues failed to assist including the person who made the sale. Still wondering why Leon couldn't answer an email.

I recommended you go to another branch if you want a Hyundai. The Plumstead branch is on your case before you buy a car but fail to deliver afterwards. After sales service is ********** including their lack of communication or know how in terms of what is outstanding when vehicles are sold. The customer must follow up several times. I believe I was not the only one to experience such ********** service or lack thereof recently.