HORIBLE SERVICE HYUNDAI IN PLUMSTEAD CAPE TOWN

<p>Yesterday I took my car for service at Hyundai in PLUMSTEAD when I collected the car while I was about to exit their premises the boom was up and when I looked there was no security guard to give instructions, so I thought I was safe and I have a right of way, while I was driving to exist, the boom went down hit the car and both wheels in front were damaged because of spikes that are installed in their exit, BOTH WHEELS cannot broken can’t be fixed. There is no car sensor to in their exit because if there was a car sensor there is no way that a boom can go down while my car is crossing and no security to give the instructions. Deric advised that I was supposed to wait for few seconds while the boom was up , however it was my first time taking my car for service how would I supposed to know that and I couldn’t read the instructions properly because the boom was up and everything is noted in the boom. If there was a note on the side, that I could’ve easily seen and taken note of.</p> <p>Eddar (consultant) at Hyundai advised to reverse the car and asked for the spare wheel and he took their wheel for other side because both wheels in front were broken. After they done revamping wheels Shannon (manager) advised that they are borrowing me other wheel I have to bring it back and they told me they will keep one of my damaged wheel so that when I come back with their own wheel they can give me back the damaged wheel.</p> <p>I am so disappointed with Hyundai’s horrible service because they don’t know what is TCF- treating customer fairly the incident happened in their premises MY EXPECTATIONS FROM HYUNDAI IS TO BE MORE COOPERATIVE REPAIR BOTH WHEELS AND NOT TO TOUCH MY SPARE WHEEL AS THE INCIDENT HAPPENED IN THEIR PREMISES.I had to drive all the way from Plumstead to Khayelitsha without a spare wheel and on top of that they showed me they don’t trust me as a customer because they wanted to keep one of damaged wheel with my mags, It was very late and I even advised Meagan(consultant) who assisted me for payment, I was in a hurry for my kids as the person taking care of them comes daily at home, I went home very late</p> <p>Hyundai do have my KYC-know your customer, I am paying them instalment every month not only that, I pay for maintenance and service plan but their service was horrible. Shannon (manager) advised that he will watch the video to see exactly what happened and get back to me today but no one contacted me from Hyundai to provide feedback. I called two times today asking for Shannon, I spoke with Liezel and she advised that he was not available, then I requested a contact number for Paul Turnball (head of Hyundai in Cape town) Liezel provided ***, I contacted this number Paul Turnball was not available then I was transferred to REGIONAL MANAGER who asked me all the details and promised to call Shannon (manager for Hyundai in Plumstead) and get back to me but no one contacted me to provide feedback for my expectations.</p> <p>HYUNDAI ONLY CARES ABOUT THE DEAL, ONCE THE DEAL IS DONE THEY DON’T CARE ABOUT THEIR CUSTOMERS AS LONG AS THE MONTHLY INSTALMENTS ARE BEING PAID THAT’S THE ONLY THING THEY CARE ABOUT.</p>