Highly disappointed by Hyundai Edenvale & Hyudai South Africa

Dear Hyundai South Africa Customer Care Team,

I am writing to express my extreme disappointment and frustration with the service I have received from Hyundai Edenvale and Hyundai South Africa regarding my 2024 Hyundai i20. As a loyal customer since 2014, I expect a higher level of service and support.

On June 9, 2025, I booked my vehicle for a service at Hyundai Edenvale, reporting a noise coming from the engine. I was subsequently informed that the issue was with the gearbox, and a claim would be submitted under my warranty. However, I was told that one of the required parts is on backorder for 14-21 working days.

I requested a courtesy vehicle, as I urgently need a vehicle for work purposes, but was informed that none were available. I also requested a report detailing the issue and its cause, but have yet to receive it.

On June 17, 2025, I contacted Hyundai South Africa to express my disappointment and concern. After an initial acknowledgement and promise of feedback, I was left with no further communication for another week.

Today, I received a call from Renew Edenvale, informing me that my warranty claim was only approved today, and the parts are still on backorder for 21 working days. I am appalled by the lack of communication, transparency, and customer care displayed by Hyundai Edenvale and Hyundai South Africa.

I demand the following:

1. Replacement of my gearbox, rather than repair, or replacement of my vehicle. 2. Provision of a courtesy vehicle, as I require a vehicle for work purposes. 3. Significant improvement in customer service, including timely communication and resolution of my concerns.

I hope that you will take immediate action to address my complaints and provide a suitable resolution.