Frustrating sales service

Bought a vehicle and had 4 sales people assigned due to lack of communication. I went there on 27th Dec to find out about my temp expiring on 29th & i was leaving for mossel bay on wednesday eve at 6pm. To my dismay, I found the salesperson relaxing on the customer couch with his female colleague lying with her head on his lap. Having informed him why I was there, he made a call and assured me that he'd have it sorted by 2pm on thursday. When i didn't hear from him by 3.30pm i contacted the branch but nobody seemed to be available. I then cancelled the trip as I wasn't prepared to drive with anvexpured temp licence. Eventually the sales manager contacted me at approx. 4.30pm Sales manager wanted me to come in to fetch new temp. I refused and said I'd come in on friday as i already cancelled the trip & I'd been there the day before & was promised to have it at 2pm. Today 29 Dec he phones me & tells me he's sending a new temp licence to my house & asks what is my address. Being this frustrated I phone the finance manager to find out the repercussion of me cancelling the deal. Only to be told that it cannot be cancelled and the sales manager is only trying to assist me by sending a new temp licence. Now I'm even more frustrated. Don't they know that through communication you deliver service. Do I have to run after them to get their job done? They need customer service training. Per the reception person "the principle dealer is on leave. There's nobody that can assist me but I can go ahead & lodge a complaint." People please avoid going to plumstead branch. Rather choose another hyundai dealer. Their cars are great but service at plumstead stinks.