Frustrated Hyundai Owner Seeks Resolution

Hi, I'm Bianca. I'm sharing my experience to highlight some significant service issues I've faced with my Hyundai Venue at Hyundai Umhlanga.

I purchased my vehicle in June 2023 and started experiencing problems with sluggishness and reverse gear responsiveness by August 2024. I took it in for a check and was told that it needed a software update which was done. In November 2024 the vehicle started to do the same and I took it back in for a check, where I was then informed that the gear lever actuator was the issue.

Despite the warranty approval, I've been informed that the necessary part is out of stock and available updates are delayed. This has caused considerable inconvenience in my personal and professional life.

After multiple visits and poor communication from the service team, including long waits for updates and mixed responses, I'm still without my vehicle as of December 3, 2024.

I believe this situation needs to be escalated to Hyundai South Africa's CEO. I respectfully ask for either expedited repairs or a replacement vehicle while mine is fixed. It’s time for some much-needed improvement in communication and service!

#Hyundai #CustomerService #CarRepair