Formal Complaint: Unacceptable Reliability of Hyundai Staria Luxury 2022 - Request for Buyback Refused

Formal Complaint: Unacceptable Reliability of Hyundai Staria Luxury 2022 - Request for Buyback Refused

In the 4 months since purchase, my vehicle has been inoperable for 60 days due to repeated failures, spending more time at Hyundai service centres than on the road. Key incidents include: - Initial Failure- 4 days after taking delivery – Engine light flashing, loss of power on acceleration- 5 visits to dealership to diagnose issue. - Subsequent Repairs- replacement of components identified on 5th visit- 1 week later- flashing engine light, loss of power again. - Total Workshop Days- 20+ days across 6 separate service visits.

Despite Hyundai’s warranty, these repairs have caused significant disruption to my business and family, including safety concerns when transporting my children.

On the 18th June 2025, I formally requested Hyundai South Africa repurchase the vehicle given its clear defectiveness and irreparable condition. Hyundai has refused this reasonable solution, leaving me with an unsafe, unreliable asset.

Until resolved, I caution potential buyers to rethink their vehicle brand of choice.