First Car Experience Ruined by Poor After-Sales Service

I am writing to express my deep disappointment with the lack of communication regarding the service for my kids’ car, which we purchased from your dealership. At no point were we informed that the service was due. There were no reminders, calls, or messages, and as a result, we were completely unaware until we were suddenly expected to pay. This poor communication has caused unnecessary inconvenience and additional cost, which could have easily been avoided with even the most basic customer care. For a dealership that claims to value its customers, this experience has been unacceptable. Surely, you can and should do better. Please note that I will be sharing this experience publicly across all social media platforms to make other potential customers aware of the lack of communication and poor after-sales service we have received. I believe transparency is important, and other buyers deserve to know what to expect. I hope you take this complaint seriously and take immediate steps to address the gaps in your communication and customer service.