1 reviews | Active since Sept 2015
Faulty Alarm System
<p>I bought a brand new Hyundai Grand i10 from Hyundai Benoni in August 2016. In February 2017 I started experiencing problems with my alarm system, with assistance from Mzwakhe from Hyundai Benoni I booked the car at Hyndai Eastrand. I took the car in and was told to come fetch it later after they've fixed the alarm. I received a call from Vanessa a service advisor there telling me the technician couldn't find any fault with the alarm system. I should come back the next morning, they'll keep on working on it. The next morning I indeed received a message saying that my car was ready for collection. I went to collect the car and the alarm system was working. I was told that "it happens sometimes". Two days later the alarm system stopped working all together, I want back to Hyundai Eastrand and was told by the technician that the alarm system is faulty and I would have to take it back to where the alarm system was fitted. As they would not be able to claim for the alarm system because they didn't install it. According to the technician it had to be replaced because it would indeed keep malfunctioning. I was directed to a different Hyundai down the road where the alarm system was fitted. I went there and was told to go to the fitmet centre, when we told the guy who works there what was wrong with the car. He just asked for the car keys, took my car and went inside. He came back 15 minutes later to tell me that it's fixed and again that "it happens sometimes" I took the car home, less than 24 hours later alarm system wasn't working. Took it back again and same thing happened, it was "fixed" only to have it not working in less than 48 hours. This is really frustrating, with the amount of crime currently, I don't feel safe driving a new car with a faulty alarm system that no one is willing to fix. </p>
I was recently contacted by the dealer principle from Hyundai Boksburg and the car was collected and faulty alarm system was replaced. Thank you to Greg, Rabbie and Willem for the assistance.
I was recently contacted by the dealer principle from Hyundai Boksburg and the car was collected and faulty alarm system was replaced. Thank you to Greg, Rabbie and Willem for the assistance.
