False impressions and adverti*****ts

We went looking for a Grand i10 at Hyundai Sandton branch, after a seemingly ***** deal was proposed at another Hyundai.

After we app**** for a the options that were presented, we arranged a test drive, only to be given a different car to test drive without being informed! (The original had touchscreen interface and significantly less KM than the actual car that was being pushed on us to buy).

After it was made clear that the car being pushed was not the car we were interested in or led to believe is the car available, another option was brought to light and seemed great, we went ahead with the application and met with the finance lady to discuss insurance options and when the car would be ready for pickup (which was confirmed for a Tuesday if insurance was sorted on the Friday). We called in on the Monday, after taking out a small personal loan to cover the excess amount for the finance, we were told there was a system error and the car had already been sold.

Which led us right back to them pushing us to buy a car that we did not want!

I called in numerous times, and the manager was helpful and caring over the first 2 days. Thereafter, the best communication we had about the situation was their insistence on selling us 2 different cars that we have no interest in (1 being the high KM black i10, without the advertised features and 2 being a red version). When it has been made clear we are looking for a white version and wanted the car that was test drove, or a white variant of it.

This dealership seems to be more on the false side of things, this may have been an isolated case, but has definitely left us looking elsewhere and strongly recommending against investing such a significant part of your life with them.