1 reviews | Active since Aug 2013
False Advertising, Breach of Contract and Bad way of handling it.
I had bought a Hyundai 120 from this dealership, i requested all AA Certificates to confirm the vehicle was never involved in an accident and service history documents which i never got but was assured that the vehicle has the above in order. (I have the emails to support)
It's a year later, i took the car to Hyundai Veltevreden for the 60 000km service as you can take it to any Hyundai to be serviced where i was informed that my car missed a service. (30 000km)
I sent emails to the agent who sold the car to me to ask him about this and how we would solve it to no response. Iv'e called several dealerships to confirm that this is true on their systems and they all confirmed, the dates in the service book don't correspond because the 30 000 km service date is November 2015 and 45 000 km is July 2015....
When i called the manager at Hyundai East Rand he tried to convince me that i'm wrong, the call got cut twice as he claimed to transfer me to someone who would check, and when i finally got to her she was horribly rude and told me the car was serviced and she doesn't know why they other dealers don't pick it up. I asked her to email me the record and i'm still waiting. she dropped the call when i asked for her name.
This is my airtime, my time, my warranty, false adverti*****t, breach of contract, poor customer service....
I have emails, call recordings, my service book, and the screen shot of records at the other Hyundai dealership to support everything i'm saying. How can all the dealerships pick up something and just this 1 insists that i'm wrong...? :)
