EXTREMELY POOR SERVICE

Morning<br> <br> When I took my Getz (2011 model) for its 60 000km service, I complained about my clutch shuttering / huge rattling noise from the engine and wanted them to check it out. They told me there's no problem. I took my car for its 75 000km service with the same complaint and got the same result. Why couldn't the mechanics find the problem?<br> <br> On the 6th of Oct 2015 I took my car for its 90 000km service and complained about the same problem. The lady phoned me later the afternoon to tell me that my clutch and engine mountings needs to be replaced. I then told her that I have a maintenance plan. She was unaware that I have a maintenance plan (Wouldn't it show on the system??). She phoned me back saying that the insurance would pay to replace both, but they have to strip the car and take photo's and send it in.<br> <br> Yesterday she told me that the insurance will only pay for the clutch and not the engine mountings. Its in contrast with what she said the previous day. Why did she say both would be paid and now only the one part would be paid for. Isn't that why I have a maintenance plan to replace parts like that? My car is ALSO still under a warranty...<br> <br> EXTREMELY POOR SERVICE!!!