Extremely Disappointed – Unprofessional Service and Unresolved Issues from Hillcrest Hyundai

I purchased a car from Hyundai on 16 August 2025, and my experience since then has been extremely frustrating. The debit order for my old car was deducted a day early, and I still have not received the full refund despite repeatedly requesting it. The excuses given by the dealership make no sense.

I was promised that my car would receive a “smash and grab” service, but this was never done. In September, my car started jerking, and I discovered it had been sold with damaged spark plugs. When I raised this issue, the used car manager undermined me and refused to take responsibility. On one occasion, I was even stood up at Hyundai PMB and the dealership refused to pay for the spark plugs.

Hyundai PMB had to step in and help, trying to resolve the situation so I could actually use the car. Despite this, the manager continues to ignore my calls and shows no interest in addressing the problems. It’s clear that for the dealership, sales seem to be more important than customer care.

The sales representative who sold me the car also ignores all my attempts to contact them, and the manager consistently dismisses and undermines my concerns. This lack of professionalism, accountability, and customer care is unacceptable. I cannot recommend this dealership based on my experience.