Excellent customer service and complaint resolution for i20 petrol tank airlock problem

<p>I serviced my fiancé’s i20 at the Milnerton garage where they showed professional insight into a problem that I could only describe as an 'intermittent thump noise upon braking'. I serviced the vehicle the previous year at a different branch in Gauteng and they could not identify the fault. The service advisor Lyndall Cremore, from the Milnerton Garage, immediately identified the problem and said it was connected to a technical service bulletin for the specific model (brought out around 2012/13). She also told me that the vehicle was unfortunately out of warranty (only a few months).</p> <p> </p> <p>Upon speaking to Sibu from Hyundai South Africa customer service, he immediately handled the matter professionally and resolved the problem since the original fault was logged at the Gauteng garage (although they could not identify the fault) while the vehicle was still under warranty.</p> <p> </p> <p>I would like to say thanks to Hyundai Milnerton for the technical competency and to Hyundai SA for their personal customer service and understanding in the matter.</p>