Driver Disaster

This morning I dropped my car at Hyundai for a service at 7:40 am. I waited ages for a driver to take me to work and even though I work very close to the dealership, the driver drove me to two other locations first to drop others who were 20 - 40 minutes drive away. I got to work close to 10 am. I didn't complain. Hyundai then offered to fetch me from work and calls me at 2pm saying they're on their way to collect me. I express that I am working and have a meeting at 2:30pm. They say they plan their route and that this is the only time to collect me - PLAN THEIR ROUTE? Um, I was driven across the world this morning?! Hyundai clearly doesn't regard customer service as a priority. And they DON'T plan their routes, they are simply rude and inconsiderate. Don't offer the service if you can't accommodate the client.