***** response

I purchased my Hyundai i20 new in February 2017 with the 7 year / 200 000km warranty. Booked the vehicle in on 02 November after Tiger wheel discovered that the rear axle on the car is out of spec as shown on their alignment equipment. Les the service advisor from Hyundai pinetown told me that they had sent the car out to do specialized alignment and they have got it now close to spec. From my understanding it is NOT within spec but CLOSE to it. He mentioned that he will have to wait for further details and information from Hyundai technical which will take about a week and will let me know if parts will need replacing. Gave him 2 weeks and no response. Called him on the 20/11/2017 & he assured me that he will provide feedback the next day. Waited the entire day and no call whatsoever. I decided to call him at 16H20 on 21/11/2017 & he goes on to say that he is now trying to source the original wheel alignment report which I assume usually gets done during the PDI (salesman mentioned that wheel alignment doesn't get done during PDI due to some costs involved sending the vehicle out). I mentioned this to Les but he never listened to me and continued to speak without listening and told me he will call me on 22/11/2017. His response seems very ***** to me as salesman said no wheel alignment during PDI which was told to him by Ryan the service manager but the service advisor says something different. Don't know who and what to believe that I then decided to call Ryan the service manager but was told that he was busy with a client and would return my call. I called the next day without any success until I informed the receptionist that I'm taking it up further. Ryan did return my call and advised me that he needs the alignment report from the factory when the car was assembled. Failure to get any positive feedback then I will have to escalate it further to the dealer principal and head office.