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robyn.rondi robyn.rondi

1 reviews | Active since Feb 2017

29 Oct 2019, 18:29

DO NOT WASTE YOUR MONEY ON HYUNDAI!!!

Whatever you do , DO NOT WASTE YOUR MONEY ON A HYUNDAI!!!! I purchased a 2017 Hyundai Tucson 1.6 Turbo 4wD , well what an unpleasant experience I have had. The vehicle currently only has 36000km which to me is still low mileage and a "new car" still under all the service and warranty plans -thank goodness!!! From trying to fit a HYundai approved towbar which Hyundai could not get right themselves!!!!! Leaving wires hanging everywhere, to taking my car for a service, to being told I needed to replace brakes pads when they had already been replaced. To then having to take the car to have an entire gear box replaced , yes can you actually believe it!!! To then having the dealership damage my car while they had it and handing it back to me in the hope I would not see the dent!!!! To then it gets better in the past 5 months Hyundai have had my car more than 8 weeks for repairs of which they can't tell what is wrong and keep giving it back to me to say it's fine. It was towed away on a flat bed, literally just stopped, engine malfunction light keeps coming on.....don't fear they showed me where to replace the fuses in case I broke down again!!!! I was then told they replaced a component when asked which one no response!!!!! It is now back again as I attempted to escalate to Hyundai Head Office in the hope of getting help!!! Ha hahahha funny that, my car is back at the dealership and apparently they are ordering some part, can't tell me which one..... from Hyundai Korea..... so you cant get parts here in SA , the part will maybe arrive around the 10th November then who knows..... so another 2 weeks minimum without my car..... all in the while I must beg and plead for a loan vehicle continuously which they seldom have so Uber is not so much yOur friend when I have to attempt to get around to clients, fetch and carry kids, try look after a household and grocery shop .... oh then I am very fortunate now and again to be given an i10 that seldom feels safe to drive due to ***** clutch or weird wheel alignment etc etc oh my sons cricket bag does not even fit in the boot!!! I forgot the part when they had no loan car that they call me to ask me DI I mind if their Service Manager takes my car home in the evening......Let me think about it NOOOOOOOOOO!!!! So I then say if I am going to wait another 2 weeks apparently for a part to arrive, I want to be provided the same caliber of vehicle I own to utilize.... no only i10. Perhaps the Dealer principal that has had Zero communication with me does not want to swop his top of the range HYundai for an I10 would be beneath him. So let me ask again why on this earth did I waste almost half a million Rand on a large automatic vehicle with the only positive a great panoramic roof, piece of metal junk with 4 tires, that spends more time at a dealership with little feedback and who knows where to from here!! SO thought to myself right the motor plan will then expire I will have to keep forking out if this is the situation I am in while the car is still "new" only to find out I will loose approximately R180k if I try sell or trade in. What a joke!!!! So I am left Paying for a car and insurance on a Vehicle that I don't have that I can't drive that is a waste of money with no after sales service, pathetic management and no involvement at dealership or head office level. My advise do yourself a favor And rather buy yourself a reputable brand like Toyota or VW that can actually hold its value and not leave you In a position like I am. Desperate frustrated and having lost a lot of money and basically being treated so badly by Hyundai maybe cause I am female!! Who knows let me rather save you the same Fate!!! DO NOT BUY a HYUNDAI!!!!

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