Do not buy from Hyundai, poor quality vehicle, appalling service, nobody cares about you

PLEASE DO NOT BUY FROM HYUNDAI

I took my vehicle to Hyundai N1 City to have the paintwork seen to on the boot door, bonnet and front doors on Monday 1st August. The paint is faulty and is a known defect for this model.

We were told that the work would take 7 working days and we expected the vehicle to be with us yesterday the 10th August.

We heard nothing from Hyundai that week and phoned them on Friday 5th August for an update to make sure everything was on track with the car as I am dependent on the car for my full income as I drive out to see clients and everyday I do not have a car is a huge loss for us. My husband was told he would receive a call with an update, but nobody contacted us.

On Monday 8th August we went to the branch in person to see what was happening. We were told that the doors would need to be replaced (which my husband had suspected and mentioned when he handed the car in) and would need to be ordered in. We opted to please get our vehicle back in the meantime as we rely on it for income and were told we could have it on Tuesday 9th. That afternoon we received a message to say that we would receive the vehicle on Thursday 11th, which was disappointing, but we tried to be patient and I cancelled two full days of clients for the 10th and the 11th.

Today, Thursday 11th we heard nothing from Hyundai so my husband sent a Whatsapp at 12:30 to ask when we could collect the vehicle. He received a message to say that the panel shop had done more work than originally agreed to "bonnet, tailgate, two fenders and the roof" and that the vehicle would not be ready today. The panel shop just went ahead and did work without communicating to any of us and we were only advised of this when we asked about our vehicle.

So we are left stranded by Hyundai again. I tried calling the person who had been messaging my husband with the feedback and received no answer so I walked/ran 40mins to the dealership to find out what was happening and beg them to make a plan for me as I am now stranded. I was told that nobody has authority to help me, to give me a courtesy vehicle or to get the car back.

So I am completely stranded without a car, without income, I dont know if i can make my car payments this month due to lack of income. All because of Hyundai's poor paint quality and service. We will now get a vehicle back with so much spray work that was never agreed to that will now lose value.

I am shocked, appalled, disappointed and utterly let down by the Hyundai brand. We so regret choosing Hyundai, it has been one of the worst mistakes of our lives as not only has our car been compromised and devalued but we are losing income every day and nobody wants to help us. So here we are taking a huge financial hit in very tough times because Hyundai does not care about their customers.