Dishonest Hyundai Staff! Disgusted!

Good day, I purchased a used vehicle from Hyundai Bryanston from sales person Albert. When I purchased the car, I was told that I would only need to service the car at 45 000kms. My car had reach the “service” mileage and I booked it in for a service and was told that it had gone over the km’s and I would now need to pay for the service due to this.

1. The Sales person Albert had advised me incorrectly and I have to now use money which I never budgeted for to pay for the service. Knowing that I took out a maintenance plan and I ALSO pay for this every month. 2. Albert no longer works for the dealership, and Hyundai are still insisting on making me pay, when THEIR sales guy gave me this incorrect advise. 3. When I called Bryanston I spoke to the dealer principle Clinton and I explained the situation to him. He assured me that I can bring my car to that dealership, and they will do the service at no cost – he will assist in sorting this matter out for me. When I arrived to pick up my car – this same dealer principle **** to my face, and said he doesn’t recall telling me that he will help me and he somehow forgot the entire conversation! I honestly cannot believe the ethics of the staff at Hyundai, I am absolutely appauld by their sly and deceiving attitudes – this is not how you treat customers, I have lost all my trust in this branch and I am so sorry I took my business there. After arguing and defending myself (because I looked completely crazy in front of everyone who thought I was making all of this up) one of the staff members from the dealership came to talk to me and said that she heard Clinton on the phone with me, and said she clearly remembers him saying he can help and I will not be charged. She didn’t want me to say anything as she said she could lose her job if she gets involved. How shocking!

This is the first time I’m purchasing a car, and this was my first experience taking it in for a service. My experience has been a nightmare. My trust for this branch and its staff is non-existent and I want them know that they have tarnished their reputation. I will never recommend anyone purchase their car there as all they care about is a sale. After sale service is non-existent.

Regards, Agmad.