Disgustingly Poor Customer Service

Before purchasing the vehicle i ask the dealership to quote me to have an alarm installed on the vehicle. They kept saying that they will send it to me, but never did it. I asked several times during a two week period.

I had to wait nearly two months for them to give me the filled in service book. They promised that i would have the service book the day i collected the vehicle. I asked numerous times and the dealership always had an excuse. This issue went on for many weeks.

I only received the license and number plates the day before the temporary license was going to expire. After the dealership had them in their possession but kept "forgetting" to transfer it to a dealership closer to me as they promised. The number plates was then just given to me and told to put it on myself.

The dealership made me sign to terms on the financing that was different to the terms and conditions we agreed during negotiations. I told them the these terms and conditions was not as agreed when i went to collect the vehicle and sign the paperwork. They said it is fine, I can sign so long and they will send the correct contract to me the next day to sign online. I then received the incorrect contract the next day and i contacted them. They ignored my complaints and didn't want to rectify it. I then contacted the financing provider and told them about the issue. They then contacted the dealership to sort it out. After a month of trying to resolve it, the finance provider made them correct the contract agreements.