disgusting

My mother went to Hyundai Mahikeng to service her car, Hyundai Creta on the 4/01/2018. On the 08/01/2018 and then she realized that her car had scratches & took it back. They checked their documents to verify whether she brought it in with scratches on but it showed that it had no scratches. she even spoke to the manager & the sales person then indicated to her that he has been instructed to look for quotations & they'll contact her shortly. It's now going for 3 months but no one has contacted her . I'm wondering if it was someone of color maybe she could have been treated differently or it's just a lack of respect. Please assist - how does a manager take three months to contact a customer what type of customer service is this manager and sales person rendering ??? ********** 236