JP
Jacqueline P

1 reviews | Active since Dec 2020

04 Apr 2024, 15:15

Disgusted, Unhappy Hyundai Venue Fluid owner- Hyundai Plumstead

Purchased a vehicle from Hyundai Plumstead on the 17 January 2024. From the get go there was problems with the vehicle. On the day of collection the drivers side wheel was partially flat no one bothered to pump up the wheel and drove it like that to my home. A few days later we noticed that the kilometers that indicates how far you can drive with the petrol increases and then decreases, and sometimes do not even decreases and stays on the same kilometers. then i was told it is like that... i even took my vehicle to Hyundai plumstead to show then as that same kilometers increased while the vehicle was standing still and idling on the pavement i was told it does that....i told them i worked at a panel shop and if that happens it usually the petrol filter that is faulty. i complained about this to the manager of the branch he told me the same thing that it is a faulty petrol filter.. so i told him that's funny as your technicians just replaced mine a week before. ..fine i left it cause its back and forth ... then i heard there is sound on the vehicle by the engine they were informed and was told it will be sorted with my service it never happened. complained by the branch manager and was said i can take my vehicle to any Hyundai as is it is still under warranty with the Hyundai group. The sound worsened and we informed them now before easter weekend. it was then arranged that the vehicle must be brought in today and a diagnostic test will be done. they called me a few minutes ago and said i can collect my vehicle it can be driven but parts must be ordered and the vehicle mut come back. Please bare in mind that this is my 1st car i bought...why was this not picked up on the 1st service we told them about the sound a few days after we got the vehicle... i am not happy and don't want this vehicle...i want a different one.....there is no customer service , attitudes are given when i complain ... and this is suppose to be a highly recommended brand .... i am sorry to say i will advise anyone to think twice to purchase a vehicle from Hyundai...their customer service stinks, manager cant even sort out things, service book is not filled in and service consultants don't get back to you at all... i continuously have to call after them... they still didn't tell me today what is wrong with the vehicle and what parts needs to be replaced....i am so discouraged

I need someone to get back to me ASAP i am done with Hyundai Plumstead

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