disgusted

<p>the service manager is absolutely rude and believes he is doing a client a favour. today i was shouted at and accused of threatening him when telling him i would tell every person i know of the bad experience i have recieved. the manager cannot differntiate between what is business and what is personal. a client has a right to voice their opinion of the service openly. as a manager you may think it is acceptable to speak to staff in that manner but know your place when dealing with a customer. i am a customer! staff are not doing me a favour as i pay for the car. the deal was a complete w******* and the car ws taken several times to hyundai. bought brand new. all was explained repeatedly to both booking agent and service advisor.to which call was transferred to a manager who was not briefed on what my complaint was about. a very sarcastic rude response given and the manager has no people s****s. hyundai send your staff. on soft s****s training and to whoever reads this review just know that the service is disgusting. i will never recommend anyone to this dealership. and as a customer i can tell whoever i want about the experience i have. whether the staff percieve that as a threat or not! i am not even mentioning his name because this is not personal but evidence of a culture within the business. he is not the first "manager" to be rude and just down right disrespectful. i had to tell him as a client tge first thing should have been to apologise . why should i train you on how to handle an unhappy customer. you not doing me a favour by taking the call!i don't deal with specific people or branches. it is the company!disgusted!</p>