Disappointed Customer

<p>1) On the 10 June 16 I had taken my car for a service I was informed that the dealer does not pick up in the afternoon to get your vechile back, it only has a shuttle in the morning. Having to take time off to get a friend to drop me off. I had spoken to the branch manager. When I brought it to his attention he told me "ALL branched in Cape Town and Johannesburg dont do pick ups and drop offs." I remember finding this very odd and confirming the statement many times with him. Upon one call to Someset West branch i had discovered this was infact incorrect. He also went on to say it is to expensive and he cannot think of a way to drop of 50 customers a day. LEARN TIME MANAGEMENT, BE ORGANIZED AND HIRE STAFF TO MAKE CUSTOMERS HAPPY. ITS NOT MY BUSINESS YOUR BRANCHES ISSUES. Since I am from Durban I had my service done in Pinetown with absolutely superb service. So much so I complimented them and informed the branch manager. If you do not have the correct information do not lie to a customer to get them out your office. A BRANCH MANAGER THAT LIES TO CUSTOMER, ABSOLUTE NO NO.</p> <p>2) My service was done and brake lights were changed, a check of the car was conducted according to the service lady. When i had arrived home, i had discovered the reverse lights are not working. FOR A PROFESSIONAL DEALER WHAT KIND OF SERVICE IS THAT TO A CUSTOMER</p> <p> </p> <p>3) Upon picking up of the car i was informed that the Bootspoiler light was not functional and i had to bring it back to fix. Upon asking the lady about if it was she had informed me it will take two days to work on changing the light. The fuse and electrical was not checked and therefore the first day they have to strip it apart and check what was the issue. Only if they bulb it to be replaced they will replace it. TIME MANAGEMENT PEOPLE!!!!!</p> <p> </p> <p>4) So after spending an entire day trying to call the branch to get them to give me a call. I have had an absolute run around with no soild respondance yet.</p> <p> </p> <p>I am absolutely disappointed in the service. You spend hundred thousands on a car and you expect a service that is on par with the money you are spending not to mention the money made on services. Hyundai i am a customer and you are definatly not doing me a favor in providing me with a service that i am paying for. I am a young individual with many cars more to own and this service definatly make me go for another brand car in the future.</p> <p> </p> <p>Disguisted, disappointed and upset customer.</p>