1 reviews | Active since Feb 2016
Did not know tracker was not checked and tested
I purchased my vehicle from Hyundai Springfield on the 26/02/2016. I was told tracker device was factory fitted and should my car be ****** or hijacked I could call Beamie to recover. However on the 22/03/2016, a call center agent called me to find out when would be an appropriate time to check device and signal. Wasn't this supposed to be done before I took my vehicle out of dealership. According to the gentleman who checked and tested the device,it was to transfer the account to my name because it was originally on the dealership name. GOD forbid if my vehicle was ******/hijacked, and I called Beamie to recover then I wouldn't be able to use the service because 1) device wasn't tested for signal and 2)was still under the name of dealership. How in the event if something went wrong was I going to explain to my insurance company or be compensated. I tried calling the dealership twice to speak to principal dealer and was put on hold for more Han 15minutes at a go. This tracker device is factory fitted and should have been the responsibility of the dealership to test and transfer account to owner before releasing the vehicle. Totally unprofessional and inconvenient.
