**************** HAPPENING WHEN YOU HAVE AN EXTENDED SERVICE PLAN WITH HYUNDAI

If I had an option not to add a star I would do so.

I've had my car since 2019 if I'm not mistaken and it's gone for all its requirement kms services. I have a monthly debit order that goes off for service, and suddenly this past Friday the 17th June 2022, when the car is on 59000+ kms, I received a call from the dealership that Hyundai Brake (+***) wanted me to call in as they have an issue in authorising the service to be conducted.

I spoke to a lady by the name of Palesa, who mentioned that the car was meant to be serviced in February because according to them it 6months or 60000kms whichever came first. To my surprised and according to paper trail of the service history, it'll show that I have always taken the car in km's basis and HAVE NEVER been faulted till this past Friday.

Long story short, I was told to expect a notification email 2-3hrs after the call, which never came through, today is 2nd business day since the last call conversation and still no email received.

All along it was good for Hyundai to debit my bank account even after February their chosen month for me to service the car, knowing to them very well that they wont authorise or entertain me when the time came for me to service it at 60000kms according to my records and way I've been doing so.