Customer slammed

Appalling customer service experience at Hyundai umhlanga Durban. I received a 7 day quotation for a second year service due on my Hyundai Grand i10. of an amount of R3061.81 by Krinelle Moodley which was accepted and the car was booked in. I personally own the car however my father is the main driver on the vehicle. When he got too the service center in umhlanga he was assisted by Leshen chetty who asked if he has a service plan. He then mentioned it costs R3800, 00 cash. however "the best he can do on it is R3200" My father then mentioned we got a quote for R3061.81 Then they agreed on a prices for R3062 Im Struggling to understand why we have been quoted 3 prices? From R3800 too R3200 then down too R3062 I asked for a callback for this too be explained no one returned my call, after mentioning hello Peter on an email I received a call from the service advisor Leshen who wasn't helpful in his explanation as too why 3 quotes has been given, which is not acceptable as we living in hard times and every cent counts, if we didn't tell them we got a quote for R3061.81, we would of been charged R3800. it clearly sets the tone of no transparency between customer and the business. As they just want to make easy money of customers who are unemployed and have to make up money to do the service. He did not display an sort of Empathy and the tone of conversation wasn't warm or friendly in any sort of way. As The ability to talk to customers properly by using right tone of voice and give them information they need is the foundation of customer service.