Customer Service suck do not use Hyundai

We bought a Tucson at the Meadowvale branch, The sales man came to show us the car and all looked well it was a cash sale we transferred the money gave them a week to get the car ready and upon fetching the car we saw the mags was damaged they were notified immediately, and the sales person said that he will notify his Manager, He came back to me after 4 working days telling me first the manager is to busy and then the Manager sy that is what we can expect from a 5 year old car. that does not sound like customer service. the buyer is a pensioner and has to pay for the damage out of her own pocket. what's fair about that.