CUSTOMER COMPLAINT

Dear Mark Torrance

I hope you are well.

I Am highly disappointed with the service received at Hyundai durban central Hunter road

My car has been there from the 24th of July 2024 till today. I am still getting a run around with no clear answers and the car is not fixed. I have tried a number of times to speak to the Dealer Principal with no luck. I’ve always been told that he's busy and he's going to get back to me but he never does, since the 24th of July 2024 to date.

The workshop manager cannot give me clear answers on when my car will be repaired.

I am currently suffering a financial loss of R10,000 every month because I had to use a vehicle that was being used for business for personal use. Not only am I loosing business but I am also paying for a vehicle that I am not enjoying as it’s parked at the dealership.

I understand that some repairs do take long but now I have no faith and I am uncomfortable because of the lack of communication and transparency from the dealership.

I asked that you please intervene and commit to a date I should expect my car by.