1 reviews | Active since May 2014
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This review is for Hyundai Milnerton. Clutch started slipping after 35,000km I took the car in since it was still under the warranty <5ys and <100,000km. Was very shocked when they explained that if they found that the slipping was die to wear and tear I would be liable for the cost. Their version of wear and tear would be heat marks on the disks. I explained to them that this does not necessary prove wear and tear as it could be other faulty or failing parts that could cause this as well as bad design. I also explained that I have been driving for the last 10 or so years and never had a clutch go this early. They then went to explain that its the insurance underwriter that is the issue etc etc. Not only were they passing a the blame to their own internal third party which has nothing to do with me as a customer but then explained that even if I opted not to fix the issue once they have dismantled the clutch I would have to pay for the work done just to inspect the clutch. These people are ******* and ******! After a lot of work they finally fixed the issue and the invoice that they quoted to the insurance company was a lot less than their quote to me for just an inspection. My advice is you're going to have to throw a scene with these people and be very firm. I would also suggest threatening to take them to small claims court if necessary.
