Complaints Process

I have emailed and called the Head Office...put everything on email as they requested and I'm having to call them to say that I have emailed only to be told that the Complaints Handler has a lot emails and that's why she hasn't had time to get to my email. Hyundai ....when I bought my car you were calling me left right and centre, emailing me like crazy but no there is a problem that I would like resolved I have to chase you aruond. I just want my car fixed please.